About CITADEL

Who we are

Citadel Pacific Ltd. is a diversified private holding company with operations in the Philippines, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Its holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, property development, and airport services.

CITADEL is owned by the Delgado family of the Philippines and by the Ontario Teachers’ Pension Plan of Canada, one of the largest and most successful pension plans in the world. Its subsidiaries have joint ventures with the ITOCHU Corporation in Japan, one of the country’s top trading houses and Gate Gourmet, the largest airline catering company in the world.

Through the years, the company has grown through acquisitions, organic growth, and the combination of both. Its core assets, managed by various senior executive teams with deep industry expertise, have all exhibited strong growth in the last decade.

The Group’s growth has been underpinned by

  • Highly experienced
    management teams
  • Strong relationships with
    financial institutions
  • Regulatory compliance
    (CIFIUS, US FCC, US EPA)
  • The ability to successfully transact
    with multinational companies
    like Verizon and Shell
  • Strong equity co-investors like ITOCHU and the Ontario Teachers’ Pension Plan
  • Group revenue at approximately
    $500 million USD in 2015

Services

AVIATION-RELATED SERVICES

TELECOMMUNICATIONS

FUEL MARKETING

GAS DISTRIBUTION

Mission & Vision

Our Mission
CITADEL exists to provide excellent service to its customers, a unique place to work for its employees, strong financial returns for its shareholders, and positive social contribution to the communities where it operates.

Our Vision
To be considered one of the premier investment management companies in the Philippines and the Pacific Islands by consistently creating value for all stakeholders and always remaining true to its purpose.

Core Values

We always foster ‘Customer Service at its Best.’ Our Senior Management Officers, down to our Operations team members, keep this value close to their hearts. Our ability to provide excellent service and our knack for introducing relevant and timely Customer Value Propositions had served us well over the years. 

Service
Excellence

We embrace change and taking on the next challenge. We understand that companies who become complacent ultimately do not survive, so we are not afraid to change and adapt, and constantly seek new opportunities as they become available.

Respect for People and Business Partners

We give our people opportunities. We provide an environment where people can grow and thrive, as well as a place where they can be challenged and be rewarded for performance.

Prudence in Financial Investing

We live within our means. We take a cautious approach both in how we invest and how we carry ourselves – as a company and as people.

Long-term
Orientation

Long-term orientation permeates all decisions. We don’t sacrifice safety, quality and compliance; nor make decisions that would compromise our ability to be a successful firm over the long run.

Our Partners

GROUP EQUITY PARTNER

Ontario Teachers’ Pension Plan is Canada’s largest single-profession plan with $171 billion in net assets as of 2015. It is also in the top 1 percent of all pension funds in the world in terms of financial performance.

IP&E AND ISLA PARTNER

ITOCHU, one of the leading sogo shosha (総合商社) and with presence in 74 countries, is engaged in domestic trading, import/export, and overseas trading of various products such as textile, machinery, metals, minerals, energy, chemicals, food, information and communications technology, realty, general products, insurance, logistics services, construction, and finance, as well as business investment in Japan and overseas.

The company is aggressively investing across its strongest competencies:

• Life & Healthcare
• Infrastructure
• New Technology
• Environment & New Energy

MIASCOR CATERING PARTNER

Gate Gourmet is the world’s largest independent airline catering and logistics provider, servicing the airline industry for over 70 years. Today, Gate Group is the leading independent global provider of products, services and solutions related to a passenger’s onboard experience. It specializes in catering and hospitality; provisioning and logistics; and onboard solutions to companies that serve people on the move.

Gate Gourmet is currently listed in the Swiss Stock Exchange.

Milestones

  • 1983
    Local government mandated the merger of five small airport services providers. Manila Integrated Airport Services Corporation (MIASCOR) was formed.
  • 1993
    Isla Communications (ISLACOM) was founded. Pioneered the GSM cellular service in partnership with Deutsche Telekom.
  • 1998
    A joint venture with Gate Gourmet and Malaysia Airlines formed MIASCOR Catering.
  • 1999
    Islacom was sold to Globe Telecom. MIASCOR Ground Handling sold a minority stake to Swissport.
  • 2005
    Prospector, a new subsidiary, acquired Micronesia Telecommunications Corporation (MTC).
  • 2006
    Brought Sumitomo Corporation in as partner through sale of minority stake in MTC.
  • 2007
    Acquired Yellow Pages Guam.
  • 2008
    Acquired IT&E. First to invest in a 3G network and grabbed the no. 1 spot in mobile from NTT Docomo.
  • 2010
    Closed deal to purchase Shell Petroleum’s Micronesia assets. ITOCHU became minority partner.
  • 2012
    Acquired the entire Liquefied Petroleum Gas (LPG) business of Pilipinas Shell Petroleum Corporation with minority partner ITOCHU.
  • 2012
    Majority stake in SOS with partner Newrest.
  • 2013
    Closed deal to acquire DFS Galleria Palau.
  • 2016
    OTPP became a minority shareholder at Citadel Pacific Ltd.