HR Shared Services Analyst

29 May 2017

The HR Shared Services Analyst will act as HRIS Administrator for the Shared Services unit, mainly to more complex/strategic modules such as Performance Management, Training, Recruitment, Reporting Analytics, etc.

Duties & Responsibilities

  • The position executes standard HR processes within the center, within the CPL processes, guidelines, policies and practices
  • Responsible for the HR customer services as the first contact of the employees
  • Responsible for the encoding of data required in the HR systems and applications
  • Responsible for the updating of data required in the HR systems and applications
  • Responsible for the maintenance of the HR systems and applications
  • Provides accurate, comprehensive HR-related information governed by data privacy and confidentiality to countries
  • Provision of total quality customer service to internal and external customers in relation to query and request
  • Creates opportunity for improvement on HR processes – focus on timeliness and accuracy, and seeks to help progressively provide utmost customer service
  • Assists in reviewing OPCO HR processes and adopt proven CPL best practices to help reduce cost, and improve accuracy and customer experience
  • Manages relationships within complex OPCO HR specifics to develop optimized HR processes
  • Works with the OPCO HR teams to enable decisions in achieving fair resolutions – help to prevent any impact to individual and business operation.
  • Enhanced use of SUNFISH HR system and structured HR processes – to achieve optimized consistency in the process, services and deliverables
  • Delivers against group-wide HR policies and works with OPCO HR and other Shared Servieces teams to implement agreed standards, services and deliverables
  • Work with CPL Systems & Processes/ITC team to ensure that they can effectively monitor compliance to data privacy and confidentiality
  • Promote corporate values of the company
  • Acts in accordance to all appropriate safety legislation and guidelines


  • Bachelor’s Degree in Psychology or Industrial Engineering or equivalent
  • Minimum 2 years + experience in Human Resources function
  • Excellent understanding of the business operations and network, ideally with an in-depth exposure to business operations
  • Experience with HR Shared Services
  • HR Systems user


Functional / Technical Competencies 

  1. Customer Focus
  2. Data Analysis
  3. Personal Development
  4. Process Management
  5. HR Systems –  SUNFISH HRIS

Behavioral Competencies 

  1. Work Standards
  2. Analytical (Decision Making, Innovation, Numerical Problem Solving, Practical Learning, Detail Consciousness)
  3. Interpersonal (Communication, Impact Persuasiveness, Personal Awareness, Teamwork, Openness)
  4. Motivational (Resilience, Energy, Initiative, Achievement Orientation, Quality Focus)
  5. Quality Orientation
  6. Continuous Improvement
  7. Thinking in context
  8. Managing work

General Competencies

  1. Flexibility
  2. Decisiveness
  3. Tenacity
  4. Personal Integrity
  5. Interdependence

    We are always in search for the next qualified individual who can grow with us professionally and help us build not just a highly valued organization, but also one that creates social impact to the world.

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